Contact Us

Need to reach us? We strive to answer all email inquiries within 4 hours during normal business hours.
You can also log into your account if you need help with the following:

  • Help with an Existing Order
  • Get Shipping / Order Status
  • Help with Returning Product(s)
Live Help - Customer Service / Sales

Online Customer Service Form

*Fields are required

Phone - Customer Service / Sales

We can be reached at (800) 444-5783


Our call center hours are:


Monday through Friday:

5:00 am to 7:00 pm PST

6:00 am to 4:00 pm PST

6:00 am to 4:00 pm PST observes the following holidays, and will be closed:

  • New Year's Day, January 1
  • Easter Sunday
  • Independence Day, July 4th
  • Thanksgiving Day, 4th Thursday in November
  • Christmas Day, December 25

Email - Customer Service / Sales

We can be reached at the following address:

Returns / Order Cancellations

Returns can be set up online 24/7! Setting up a return is quick and easy, just log into your account to access our returns tool. If you have any trouble or have a question, we can be reached by the contact form, email or phone number above. For more information on the returns process please review our returns policy.

If you have a cancellation request, we highly recommend contacting our call center staff at (800) 444-5783 as this allows us to process your cancellation request as quickly as possible. If you would like to view more information on the cancellation process and what it entails please see our cancellation policy on the returns page.

Physical / Postal Address

Need to write us by mail? Please use the following address, Inc. 
402 Otterson Dr.
Chico, CA 95928


** Returns must be pre-authorized and are returned to their original shipping center. Please check your Return Goods Authorization email for the proper return address.

Manufacturer or Vendor Inquiries

Do you have a brand you think would be a good fit for the Build with Ferguson websites? Are you a shipping warehouse or manufacturer representative that drop-ships? We are always looking for new business relationships. Please send email inquiries to:

Press / Media Inquiries

For any press or media inquiries concerning, or the Build with Ferguson website visit Ferguson pressroom.