Shipping and Delivery

Shipping Information

We take extra effort and use extra packaging to ensure that your shipments arrive safely, while making every effort to keep your shipping costs as low as possible. There is a per item charge for standard UPS and common carrier delivery within the United States. When available, we package items together for a single shipment. Shipping costs are calculated in the cart as items are added.

We run free standard ground shipping promotions on Faucets, Lighting and Accessories orders over $99. On the product page you will see text that reads "This item ships free!" when the item meets our free shipping offer criteria. Some categories of products are excluded from the $99 free shipping offer due to size and special handling requirements. ALL orders over $1500 qualify for free ground shipping when shipped to the contiguous United States. Please see our Free Shipping and Coupons page for full details and product exclusions.

Orders that do not qualify for our free shipping offer incur a minimum charge of $9.95 for Shipping and Handling within the contiguous United States. Expedited Shipping is available for some products and carries an additional charge starting at $18.95.

UPS, Fed-Ex or Freight deliveries are not available on Saturday or Sunday; All Canadian orders are subject to our International Shipping Policy.

We currently do not ship lighting to Alaska, Hawaii, Puerto Rico, or US territories. Plumbing orders shipping to these areas are quoted on a per order basis. American Pride Medicine Cabinets do not ship outside the lower 48 states. Please call us for assistance on these orders 800-444-5783.

Shipping Times

Depending on your location, in stock items shipped UPS or Fed-Ex will take 2-6 business days to arrive after you place the order. Freight or common carrier items will arrive 5-15 days after you place the order.

Expedited Shipping

Some products carry the option of overnight or 2nd day air shipping for an additional charge starting at $18.95. Expedited shipping orders must be placed by 1 pm EST for next day or 2nd business day delivery.

Delivery Inspection

Do not sign for and/or do not accept receipt of any products that are visibly damaged. If a product appears to be damaged, please refuse delivery of the item and notify our customer service department immediately at:

UPS/FedEx:
Smaller items are generally shipped via UPS or Fed Ex. If you are home when the delivery arrives, please inspect the packages for obvious damage. If a product appears to be damaged, please refuse delivery and notify our customer service department immediately. If the delivery is made when you are not home, then please inspect your order carefully. You should confirm the accuracy of the order and verify that all products have arrived in satisfactory condition. Any claims for damages and/or errors must be made within 48 hours of receipt.

Common Carrier Services:
Larger items such as whirlpool baths require delivery by private trucking firms (common carriers). These companies will call you in advance to arrange a delivery time. This is curbside delivery only. If there are larger items or large orders please make sure you have made arrangements in advance to have someone available (contractor, friend, etc.) to help you bring the items into your home.

It is very important that you inspect these common carrier deliveries thoroughly before signing for them. Inspect the boxes for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. If a product appears to be damaged to the point that it cannot be used - do not accept it.

If you discover internal (non-visible) damages after the delivery has been signed for we need to be notified within 48 hours of receipt.

At Faucet.com your satisfaction is our primary goal. Any product that is refused upon delivery will be replaced and/or any errors will be corrected immediately. Faucet.com cannot accept responsibility for any damaged product once you sign for a delivery, but we will work with you to resolve the claim with the carrier.

If you have any questions regarding your delivery, please contact our customer service department at: 800-444-5783.

International Shipping

We want to ensure you get the products you want and need wherever you may live. If you want to ship your order outside the US we would be happy to work with you. Please be advised that you will need to use a freight forwarder as Faucet.com is only able to ship to US addresses. All costs to contract the freight forwarder and additional charges for customs clearance are the customer’s responsibility; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When ordering from Faucet.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Faucet.com will not be held responsible for any export documentation associated shipping your order outside the US. Return shipping costs are the responsibility of the purchaser on all returned orders. Refunds will be for the merchandise amount only. Faucet.com cannot refund any duties, taxes or fees paid on the order. Please call us at 800-444-5783, we are more than happy to answer your questions and assist you with your order.