Canada Help Page

Product Availability

All shipments to Canada are first sent to our consolidation center in Waterloo, Iowa, in order to generate the documents required by customs. Once all of your requested items arrive, the order will then ship complete from the consolidation center to the customer. For all Canadian shipments, please add 5-7 days to the normal United States shipment times.

Payment Method

We accept payments by major credit cards (Visa, MasterCard, Discover, and American Express), PayPal, check, and wire transfer. Unfortunately, Google Checkout is NOT accepted for Canadian orders. All funds are billed and credited in United States dollars, not Canadian dollars. Faucet.com is NOT responsible for any fees incurred for currency conversion.

Shipping to Canada

  • We currently offer only Standard Ground and LTL service to Canada
  • Charges will include all applicable taxes and duties, and no COD fees will be charged at the time of delivery
  • If you wish to cancel any shipment, you can do so up until the time it has left our drop ship vendor. Once the items are en route to our consolidation center, it then becomes a return and restocking fees may apply

Order Tracking

Your order can be tracked online 24/7 by logging into your account. Click the "My Account" link at the top or bottom of any Faucet.com page to login and view your orders and their current status.

You will receive an emailed tracking number once your complete order has left our Iowa consolidation center and has been successfully shipped across the border. In some cases, you may receive a tracking number that shows a destination address in Waterloo, Iowa. This is tracking your shipment from our drop ship vendor to our Cross Dock center. You will receive a separate tracking number once the order has shipped across the border to its final destination.

Taxes, Duties, and Fees

Our Canadian customers will pay taxes based on the province they live in. Taxes will either be the 5% GST + appropriate PST or the combined HST. You are also charged appropriate duties at the time of purchase. By ordering goods from Faucet.com, you hereby authorize Faucet.com's licensed Canadian customs broker chosen by Faucet.com to act as your agent, and to transact business with the CBSA (Canada Border Services Agency) to clear your merchandise, account for duties and taxes, to return merchandise through Faucet.com's Licensed Canadian Customs Broker, and prepare and submit refund claims on your behalf for any merchandise that you return. You understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that you will obtain the refund directly from Faucet.com. In this connection, you also authorize the customs broker to endorse any refund cheque issued by the CBSA in your name, so that Faucet.com can be reimbursed.

Returns from Canada

We strive to streamline the returns process. Please be aware that whether you have a general or defective return, anytime you send something back across the border, certain documents are required by customs to clear the shipment. We'll provide you with these documents along with detailed instructions of where to place them when you return the items to ensure you're not charged any taxes or duties to return them and to ensure that they clear customs with no delay.

Please follow all of the instructions included with your return authorization. Processing Canadian returns can take 1-2 business days longer in order for us to generate all of the appropriate customs documents.

Import and Export Compliance and Restrictions

You shall, in connection with your use of any of Faucet.com's websites & services, comply with all applicable import, export, and re-export control laws and regulations of any country, including:

  • U.S. Export Administration Regulations
  • U.S. International Traffic in Arms Regulations
  • Council Regulation (EC) No 428/2009 on the control of exports of dual-use items and technology
  • Country-specific economic sanctions programs or embargoes adopted against countries or individuals under any applicable national or international legislation, including any measures implemented by the U.S. Office of Foreign Assets Control

Manufacturer Warranty

If you have a warranty inquiry on an item you purchased from Faucet.com, including warranty support to Canadian customers, we can provide additional information and contact the manufacturer directly.